Refunds & Returns policy

Return and Refund Policy

Scope and Intent

This Return and Refund Policy applies to all digital product purchases made through the SAULENDA LLC website at www.saulbit.com, including downloadable content, guides, templates, and other digital services.

Contact Information

For any questions or to request a return or refund, please contact us at:

📧 Email: info@saulbit.com

Return Window

Customers may request a refund for eligible digital products within 30 days of the delivery date. No explanation is required, though feedback is appreciated.

Return Instructions

Step 1 – Notify Us:
Email info@saulbit.com with your order number and the reason for the return (if applicable).

Step 2 – Authorization & Review:
We will review your request and, if eligible, provide return authorization and instructions for your refund.

Return Costs

  • Defective Digital Products: No charges; a full refund or replacement will be issued.

  • Change of Mind: Refunds may be subject to a small processing fee, if applicable.

Refund & Return Conditions

  • Change of Mind: Unused and unaccessed digital products may be refunded within 30 days of purchase.

  • Defective Products: If a download is corrupted or does not function as described, contact us for a full refund or replacement.

  • Incorrect Product Received: We will send the correct product or issue a refund.

  • Product Not Received: If you do not receive your digital product, contact us for investigation. If unresolved, a full refund or replacement will be issued.

Exchanges

Exchanges are allowed only for defective or incorrect digital products. Please contact us to initiate an exchange.

Damaged or Defective Digital Goods

Report any damaged or defective files within 48 hours of delivery with a description or screenshot of the issue. Valid claims will receive a full refund or replacement.

Non-Damaged Goods

If you have not accessed or downloaded a digital product, you may request a return within 30 days of purchase.

Refund Timeline

  • Return Request Deadline: Within 30 days of receiving the digital product

  • Refund Processing Time: Within 7 business days of return approval

  • Refund Method: Original payment method

Exceptions

We do not accept returns or provide refunds for:

  • Custom or personalized digital products

  • Digital products that have already been accessed or downloaded

  • Hygiene-related digital content (e.g., diet prep tools) once opened or used

Need Help?

For any questions or concerns, reach out to our support team:

📧 Email: info@saulbit.com