Shipping Policy

SAULENDA LLC
Business Address: 530 school house dr, ste G, Hockessin, DE 19707
Email: info@saulbit.com
Phone: +1 (302) 394-8425

At SAULENDA LLC, we are committed to providing a smooth, transparent, and reliable shipping experience for all customers purchasing physical products from our store.

Shipping Locations

We currently ship to customers within the United States.
For international shipping inquiries, please contact us at info@saulbit.com.

Shipping Methods and Delivery Times

• Standard Shipping: 3–7 business days

• Expedited Shipping (if available): 2–4 business days

• Processing Time: Orders are processed within 1–2 business days (Monday–Friday), excluding holidays and weekends.

Once your order is shipped, you will receive a shipping confirmation email with tracking information.

Shipping Costs

Shipping costs are calculated at checkout based on your selected shipping method and delivery location. Occasionally, we may offer free shipping promotions—sign up for our newsletter to stay updated.

Order Tracking

After your order is shipped, you will receive an email containing a tracking number and carrier information.
If you do not receive your tracking email within 2 business days of placing your order, contact us at info@saulbit.com.

Delivery Issues

If your order is delayed, lost, or arrives damaged, please contact us as soon as possible at info@saulbit.com with your order number.
We will work with our shipping partners to resolve the issue promptly.

Wrong or Missing Items

If you receive an incorrect or incomplete order, contact us within 5 business days of delivery.
We will arrange a replacement or issue a refund, depending on the situation.

Returns & Refunds

For information on returns, refunds, or exchanges, please refer to our Refund Policy.

Customer Support

If you have questions or concerns regarding your order or shipping, please contact us:

📧 Email: info@saulbit.com
📞 Phone: +1 (302) 394-8425
🕒 Support Hours: Monday – Friday, 8:00 AM – 8:00 PM